ChaosDesk ChaosDesk

Términos de servicio

Last updated: February 26, 2026

1. Agreement to Terms

By accessing or using ChaosDesk ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a company, you represent that you have the authority to bind that entity to these terms.

2. Description of Service

ChaosDesk is an embeddable helpdesk platform for SaaS businesses that provides:

  • An embeddable support widget for your websites and applications
  • A ticket management dashboard for your support team
  • A full REST API for programmatic access to all platform features
  • Webhook notifications for ticket events
  • Multi-site management from a single account
  • Customizable categories, priorities, and fields

3. Account Terms

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the security of your account credentials and API tokens.
  • You must promptly notify us of any unauthorised use of your account.
  • One person or entity may maintain multiple team accounts for separate businesses.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Submit content that is abusive, harassing, or violates the rights of others
  • Attempt to gain unauthorised access to the Service or its infrastructure
  • Exceed reasonable API rate limits or abuse the API in ways that degrade the service
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Resell or redistribute the Service without our written consent
  • Use the widget or API to collect personal data without a lawful basis

5. API Usage

Access to the ChaosDesk API is governed by these additional terms:

  • API tokens are confidential and must not be shared or exposed in client-side code.
  • Rate limits apply per your subscription plan. Exceeding limits may result in throttling.
  • We may modify the API with reasonable notice. Breaking changes will be communicated in advance.
  • API responses should not be cached beyond the time-to-live indicated in response headers.

6. Payment and Billing

  • Subscription fees are billed in advance on a monthly or annual basis.
  • All prices are in EUR and exclusive of VAT, unless stated otherwise.
  • We may change pricing with 30 days' notice. Existing subscriptions are honoured until renewal.
  • Refunds are handled on a case-by-case basis. Contact [email protected] for refund requests.

7. Your Content

You retain ownership of all content submitted through ChaosDesk, including ticket data, attachments, and customer information. You grant us a limited licence to store, process, and display this content solely to provide the Service.

You are responsible for ensuring that content submitted through your widget or API complies with applicable laws, including data protection regulations.

8. Limitation of Liability

To the maximum extent permitted by Dutch law:

  • ChaosDesk shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.
  • Our total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.
  • We are not liable for any loss of data caused by factors outside our reasonable control.

9. Availability and Support

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance. Support is available via email at [email protected].

10. Intellectual Property

The Service, including its design, code, and documentation, is owned by ChaosDesk and protected by Dutch and international intellectual property laws. Your subscription grants you a limited, non-exclusive licence to use the Service.

11. Termination

  • You may cancel your account at any time from your account settings.
  • We may suspend or terminate your account for violation of these terms, with notice where practicable.
  • Upon termination, your data will be retained for the legally required period (see our Privacy Policy) and then deleted.
  • You may request an export of your data before account closure.

12. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms shall be submitted to the competent court in Rotterdam, the Netherlands.

13. Changes to Terms

We may modify these Terms with 30 days' notice via email or the platform. Continued use after the notice period constitutes acceptance of the updated terms.

14. Contact

For questions about these Terms of Service: