Features
Built for Modern Support Teams
A developer-first helpdesk that integrates with your workflow, not against it.
REST API
First-class API access
Full CRUD operations for tickets, sites, categories, and more. Authenticate with API tokens, paginate results, filter by any field. Build custom dashboards, integrate with your existing tools, or automate your entire support workflow.
Embeddable Widget
One script tag
Add a fully customizable support widget to any website. Customers can create tickets, check status, and communicate with your team — all without leaving your site. Matches your brand colors and style automatically.
Multi-Site Management
One account, many products
Run support for multiple products or clients from a single dashboard. Each site has its own configuration, categories, custom fields, and widget styling. Perfect for agencies and multi-product SaaS teams.
Webhooks
Real-time event notifications
Get notified instantly when tickets are created, updated, or resolved. Send webhook events to Slack, Discord, your CRM, or any endpoint. Build reactive workflows without polling.
Custom Fields & Priorities
Your workflow, your rules
Define custom fields for tickets — dropdowns, text fields, checkboxes. Set priority levels with colors and SLAs. Categorize tickets to route them to the right team automatically.
Team Collaboration
Agents, roles, and assignments
Invite team members with different roles and permissions. Assign tickets to specific agents, leave internal notes, and track who's handling what. Built for teams of any size.
Knowledge Base
Self-service support
Create help articles and FAQ pages. Reduce ticket volume by letting customers find answers themselves. Organize content by category and make it searchable.
Analytics & Reporting
Data-driven support
Track response times, resolution rates, ticket volume trends, and agent performance. Export reports, set up SLA monitoring, and identify bottlenecks in your support process.
How It All Fits Together
ChaosDesk connects your customers, your team, and your tools in one seamless flow.
Customer
Submits ticket via widget or API
ChaosDesk
Routes, categorizes, and assigns
Your Team
Responds and resolves
Webhooks
Notifies your tools in real-time
Ready to Streamline Your Support?
Start with our free plan and see ChaosDesk in action.