Documentation
ChaosDesk is an API-first helpdesk. Your application collects the ticket; ChaosDesk runs the queue, the SLA clock and the agent workflow.
How integration works
Nothing untrusted ever talks to ChaosDesk directly. Your users authenticate against your own application, exactly as they already do. Your backend then forwards the ticket to ChaosDesk over a server-to-server ingest token.
iOS app --(your auth)--> ┐
Android app --(your auth)--> ├--> your backend --(X-Site-Token)--> ChaosDesk
your website (Livewire) --> ┘This keeps the ingest token a genuine secret: it lives in your server environment and is never shipped in a browser bundle or an app binary. It also means the identity attached to a ticket is one you have already verified, so there is no confirmation email round-trip.
Where to go next
- Démarrage rapide — create a site, get a token, submit your first ticket.
- SDK — the Laravel package, and how mobile apps report through your backend.
- API reference — every endpoint, and the diagnostic context schema.
- Webhooks — outbound notifications and inbound email.